Payment & delivery

PAYMENT & DELIVERY

We are genuine when we say that your visit and support is very important at DEPLY KIDS so we do our best to ensure that your order is processed quickly and with care. Once you have placed your order you will be sent an email to confirm the details.

We are a French based, family business and all prices are in EUR – euros and include (VAT). We reserve the right to change pricing without notice.

PAYMENT

We currently accept payment by Paypal, Bank deposit.

Please read for further information on our payment methods below.

PAYPAL

You may wish to use PayPal using your PayPal account or your Visa or MasterCard credit or debit card. You will be taken to the Paypal payment page to make your secure payment and we do not have access to your card or account details.

DIRECT DEPOSIT

We also accept payment via direct debit bank transfer from French bank accounts. You will be given the details of our bank account during checkout. Payment may take up to 3 days to reach our account. Once your payment has been received we will dispatch your order.

SHIPPING FRANCE :

Online orders are sent by regular mail (3 to 5 working days). If you wish a faster shipment, a supplement will be requested.

Shipping costs depend on the service chosen.

For orders worth more than 150 euros, delivery will be offered.

International:

Online orders are shipped by carrier.

The shipment costs are flat rate of EUR 15.-

The additional statutory value added tax (VAT) will be removed automatically in the ordering process.

Your national TAX as well as additional customs duties and charges will fall due at the Ordering Party expense, the amount of which we are neither able to influence nor predict. We have no control over shipping delays caused by selective customs checks.

For more information, please contact your local customs office.

PACKAGING

We would like to thank our customers for their confidence in us by taking a particular and personalised interest in the quality of our packaging.

Because we care about the environment most of our packaging is recycled.

We will continually strive to improve and provide the most eco-friendly options when sending you your parcels.

PLEASE NOTE: Our shopping cart system manages inventory as purchases are made.

Whilst every care is taken to ensure stock levels are correct at the time of your purchase we will contact you to discuss options if delays are anticipated in supplying you with your product. Where a product is out of stock or we are unable to deliver your order you have the choice of a credit note or exchange.